Terms of Service
& Informed Consent
1. Nature of Therapy
I understand that therapy is a collaborative process where I will work with the therapist to explore my thoughts, emotions, and experiences. I understand that therapy may involve discussing difficult or uncomfortable feelings and that progress may vary.
2. Confidentiality
I understand that all information shared during therapy will be kept confidential and treated with respect and care. However, I understand that confidentiality may be limited or breached in situations involving immediate safety to self/others or when required by law. I agree to provide my therapist with an emergency contact person, and I consent to this person being contacted if there is an imminent risk to my safety or other’s safety. I understand that aspects of my case may be discussed with a clinical supervisor for the purpose of ensuring better care and ethical practice. I understand that in such discussions, no identifying details will be shared, and my identity will be protected.
3. Online Therapy, Privacy, and Safety
I understand that sessions can be conducted online based on my preference and that reasonable steps will be taken to ensure privacy and confidentiality. I understand that online therapy carries inherent risks, including technical disruptions and limitations to privacy. I agree to attend sessions from a private and safe space.
4. Sessions and Scheduling
I understand that: • Regular sessions are 50–55 minutes long • Extended sessions (90 minutes) may be arranged based on need and availability • Sessions must be booked at least 12 hours in advance. Last-minute sessions may be accommodated depending on availability. • Sessions can be conducted online as well as offline in Ahmedabad and Gandhinagar. I understand that the session timing, frequency, and fees will be mutually agreed upon between me and the therapist.
5. Fees and Payment
I understand that: • Payment must be made in advance through online modes • I may choose to pay per session or for multiple sessions together
6. Cancellation and No-Show Policy
I understand that: • I must inform at least 24 hours in advance to cancel or reschedule, in which case no charges will be applied. • If I cancel less than 12 hours before the session, 50% of the session fee will be charged. And if I cancel 2 hours prior to the session, no refund will be provided. • If I do not join within 15 minutes of the scheduled time, it will be considered a no-show, and no refund will be provided. • In case of emergencies and health concerns, last-minute cancellations would be acceptable up to 4 times. (If I have any chronic health condition, this clause would not be applicable, but I have to inform the therapist before starting the sessions)
7. Communication Between Sessions
I understand that communication outside sessions will take place through a pre-decided mode (WhatsApp or email). I understand that: • Sharing is invited in this space. I may share reflections, emotional check-ins, or experiences that arise between sessions. • Therapist will respond as and when they are able, based on capacity and clinical appropriateness. • This is not intended for emergencies.
8. Scope of Practice and Referrals
I understand that if my concerns are beyond the scope of the therapist’s work area or competence, the therapist may choose to pause or discontinue sessions and provide appropriate referrals. It will be discussed beforehand.
9. Professional Boundaries and Conduct
I understand that therapy is a professional relationship based on mutual respect. I understand that in cases of inappropriate behaviour, misconduct, or violation of boundaries, the therapist reserves the right to terminate sessions immediately and take necessary action if required.
10. Emergency and Crisis Support
I understand that therapy is not a crisis or emergency service. In case of emergency, I agree to contact local emergency services, a trusted person, or a mental health helpline.
11. Voluntary Participation and Termination
I understand that my participation in therapy is voluntary. I understand that I may choose to stop therapy at any time, and I agree to inform the therapist if I decide to discontinue.